The aim of the confidentiality policy

The aim of current Confidentiality Policy is to provide the physical person (the subject of data) information about the goal, volume and protection of the processed personal data of the subject of data (hereinafter – the Client) by SIA ISHA (hereinafter – ISHA).

The Confidentiality Policy in respect of protection of the personal data has been created in line with the requirements lied down in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter – the Regulation).

The Confidentiality Policy provides the information of how ISHA gathers, processes, saves, co-uses, deletes and protects the Client’s personal data and thus provides legality, good faith and transparency when processing the Clients’ personal data. The policy is applied to the Client’s personal data, processing of personal data of every physical person and the services rendered to the Client.

ISHA processes the Client’s personal data in the amount and manner stated and allowed the legal acts of the Republic of Latvia and the European Union.

The aim of personal data processing

ISHA processes the personal data for the purposes as follow:

to provide the translation service;                                                                 

to identify the subject of the data;

to prepare and to make a contract;

to ensure the translation processes;

to deal with and to process the Clients’ complaints, as well as to provide support in connection to the provided services;

to manage the money flow, including administration of the Clients’ payments and debts;

to prepare reports;

to promote the development of the industry, to develop new services and to offer them to the Clients;

to provide the information to the governmental institutions and the subjects of operational work in cases and in an amount that is regulated by the legal acts;

for other specific purposes, on which the data subject is informed at the time when he/she provides the relevant data to ISHA.

The personal data processed by ISHA                                              

the name, surname, personal identification code or the date of birth, the correspondence address, telephone number and the e-mail address;

the bank details;

the data of personal identity documents (the number, date and place of issue, etc.);

the data announced to ISHA by the Client himself/herself.

The administrator’s information

Our name is SIA ISHA, uniform registration number: 40203315588, legal address: Ceriņu Street 31, Jurmala, LV-2015. ISHA is translation and linguistic services company providing translation and other linguistic services to its contractual partners.

The contact information in case of issues related to protection of personal data

If you have any questions in respect of this confidentiality policy and processing of your personal data, please, call us to +371 24001883 or to the e-mail

The legal background of processing the Clients’ personal data

ISHA processes the Clients’ personal data basing on the legal grounds as follow:

the Client, as the subject of personal data, himself/herself has given consent to collect and to process the personal data for particular purposes. The Client’s consent is his/her free will and independent decision that may be taken at any moment and allows ISHA to process the personal data for specific purposes;

the Client’s consent is obligatory for him/her/ISHA if it is made in a written form (by filling in the form at ISHA’s office, by sending an electronic request to identify the Client or by using the site;

to make and to execute the contract – to make the contract basing on the Client’s application and to provide execution of the contract;

in accordance with the Client’s consent;

in legitimate interests – in order to execute the existing obligations between ISHA and the Client or the concluded contract;

in legitimate interests of ISHA, which are based on the provision of quality services and timely support to the Client;

ISHA has the rights to process the personal data in order to execute the requirements set under legal acts, as well as to provide answers to lawful requests of the state and local government;

The Client has the right to revoke its early given consent at any time by sending the request to the e-mail The declared changes shall come into force in three business days. Withdrawal of consent does not affect the legality of processing of data that is based on consent given prior to the withdrawal.

How does ISHA get the personal data?

ISHA gets the Clients’ data when the Clients:

purchase the services from ISHA (at the ISHA’s office or remotely with preliminary identification of the client);

apply to receive news, notifications or other services form ISHA;

require detailed information about the ISHA’s services or address to ISHA in connection with a complaint or request for information, to identify the client;

take part in contests, lotteries or polls;

visit and examine the ISHA’s websites;

if the Client has given consent, ISHA may process the Clients’ personal data received from the third parties (from administrators of the debt history database, etc., for instance).

Categories of recipients of the personal data

ISHA shall not disclose the Clients’ personal data or any other information received at time of providing the services and in period of validity of an agreement, including the information on the received services, except the cases as follow:

the corresponding third party needs the data in order to make an agreement (to a bank to make payments or to provide support services of IT systems, for instance);

in accordance with clear and unambiguous Client’s consent;

to persons provided for by legal acts; after their substantiated request in the manner and scope established by legal acts;

to protect the legitimate interests of ISHA in cases established by legal acts; when applying to a court or other state institutions in connection with a person who has affected these legitimate interests of ISHA, for instance;

Персональные данные передаются третьим странам (то есть странам, находящимся за пределами Европейского союза и Европейской экономической зоны (ЕЭЗ).

ISHA’s personal data are not shared with third countries (i.e. countries outside the European Union and the European Economic Area (EEA). The personal data collected by ISHA are not shared with third countries (i.e. countries outside the European Union and the European Economic Area (EEA). The personal data may be sent to third countries or the international organizations by the Administrator and the processor of data, however only in some special cases provided by the Regulation thus considering them.

Duration of storage of personal data

ISHA will process the Clients’ personal data as long as at least one of the following circumstances prevails:

valid agreement between the Client and ISHA;

duration of storage of the personal data is determined and comes out of legal acts of the Republic of Latvia and the European Union;

it is necessary to execute and to protect the legitimate interests of ISHA;

until withdrawal of the Client’s consent to process the personal data.

Sharing of the Clients’ personal data

In order to provide the Clients the services ISHA may use the Clients’ personal data and share them:

to the cooperation partners or institutions which that are involved in provision or use of the services ordered by the Client;

to debt collection companies, credit bureaus, debt history database administrators or other debt collection organizations;

to cessionary – in order to ensure effective management of cash flows, ISHA has the right to assign the right of claim to the debtor or debtors.

ISHA must provide information about the personal data to institutions and services as follow:

the law enforcement agencies, the court or other state and municipal institutions, if this follows from legal acts or the request of information made by relevant institution.

ISHA shall disclose the Clients’ personal data only to the extent necessary and sufficient in accordance with the requirements of legal acts and the objective circumstances of particular situation.

The Clients’ rights

To contact ISHA to obtain a copy of his/her personal data held by ISHA.

To correct all personal data in ISHA’s possession by submitting a request for changes by sending an electronically signed e-mail to, by contacting +371 24001883 or by visiting the ISHA’s office.

The Clients have the right to receive information about those individuals or legal entities who have received information about them from ISHA within a certain period of time. ISHA will not provide the Clients’ with information about the government agencies directing a criminal process, the subjects of operational work or other institutions since the disclosure of such data is prohibited by the law.

To request deletion or restriction processing of those personal data which are no longer necessary for the purposes of which they were collected and processed (“the right to be forgotten”).

To contact ISHA or an institution that supervises processing of personal data (the Data State Inspectorate, on issues related to processing of the personal data.

Visiting of sites and processing of cookies


ISHA websites may contain links to websites of third parties, which may have own rules for the use and protection of the personal data, for which ISHA might not responsible.

What are the cookies?

The cookies are small text files that the Internet browsers (for example, Internet Explorer, Firefox, Safari, etc.) save on the user’s terminal device (computer, tablet, mobile phone) at the moment when he/she visits the site in order to identify the browser or the information or the settings stored in browser.

By the help of cookies, the site gains an ability to store the individual settings of a user, recognizes him/her and responds accordingly in order to improve the experience of using the site. The user can prohibit or restrict the use of cookies; however, it will not be possible to use all functions of the site in full extent without cookies. This is how the most sites and service providers work.

You can delete any cookies stored in your computer. The most of browsers offer the ability to block the placement of cookies on your computer; however, you may not be able to use all our online services in this case. Additional information on the cookie settings of your browser is available on the browser developer’s website.

Why are the cookies needed?

The cookies are needed for the user to visit and to browse the site and to use the opportunities offered to him/her freely, including receiving the information about the services and the ability to purchase these services. These cookies identify the user’s device, but do not disclose the user’s identity, nor collect or aggregate the user’s information. The site will not be able to function in full extent, for example, to provide the user with the necessary information, to provide the required services in an online store, to connect to the profile or to apply for the service without these cookies. These cookies are stored on the user’s device until the browser is being closed.

Using of cookies allows processing user’s general habits and history of use of the site, as well as detecting the problems and deficiencies of the site, collecting the statistics on user’s habits thus providing full and convenient use of the site’s functions.

Cookies on ISHA websites

When visiting ISHA’s sites the user receives the notification box informing the user that the site uses cookies.

By closing this message box, the user confirms that he/she has read and agreed with the information about cookies, the purposes of their use and the cases in which this information is transferred to third parties. Accordingly, the user’s consent serves as the legal basis for the use of cookies.

If the user has any questions about the use of cookies, he/she can contact ISHA using the contact information as follows:

What cookies does ISHA use?

ISHA uses the functional, analytical, advertising and the mandatory cookies on its sites.

By the help of functional cookies, the site remembers settings selected by the user and the choices made to make it easier for the user to use the site. These cookies are stored permanently on the user’s device;

The analytical cookies summarize the information about how the user uses the site, state which sections are visited most often, including the content that the user chooses while browsing the site. The information is used for analytical purposes to find out the site user’s interests and to improve the site’s functionality making it more user-friendly. The analytical cookies identify the user’s device but do not disclose the user’s identity.

In some cases particular analytical cookies are administered by third parties – like the data processors (operators), for example, Google AdWords; it is done only for specific purposes and only in accordance with the site owner’s instructions.

the advertising cookies are used to summarize the information about the visited sites by the user and to offer services the specific user (our or our partners’) may interest or to address the offers which correspond to the interests expressed by the specific user. Usually these cookies are placed by third parties, such as Google AdWords, and only with the site owner’s permission and only for the stated purposes. The advertising cookies are stored permanently on the user’s terminal device.

What is the purpose of using cookies?

ISHA uses the cookies to improve the website experiences as follow:

to ensure the functionality of sites;

to adjust the functionality of sites in accordance with the user’s habits, including language, search queries and previously viewed content;

to get the statistical data on the flow of page visitors – the number of visitors, time spent on the page, etc.

to authenticate the users.

Storing of cookies and transferring them to the third parties

Unless stated otherwise, the cookies are stored until the action for which they were collected is taken; then the cookies are deleted.

The cookie information is not transferred for processing outside the European Union and the EEA.

Use of Google Analytics

This website uses the Google Analytics service provided by Google, Inc. (hereinafter – GOOGLE). The Google Analytics service uses the cookies. The website usage information together with the content of each cookie is sent by GOOGLE and stored in the United States of America. GOOGLE uses this information to evaluate the use of the site and to prepare activity reports for the site operator. This information is also used to provide additional services related with the activity on the site and the use of the Internet in general. GOOGLE may transfer this information to third parties if required by the Regulation or if the third parties process the information for the needs of GOOGLE.

Google Analytics is an enhanced service that includes Google-related advertising functions, such as:

viewing of advertisements on the advertising network by GOOGLE;

the promotional marketing (creating online advertisements depending on the searched products);

the extended demographic surveys (reports on anonymous demographic data).

To obtain detailed information on processing and use of data, please read the terms of use of Google services.